Insurance Navigator

Are you or your family in need of health insurance?

Funded by the New York State Department of Health, the Navigator program provides one-on-one assistance for individuals interested in shopping for and enrolling in health insurance through The New York State of Health – the Official Health Plan Marketplace. Navigators are now available to speak with individuals and families to provide education about the different types of health insurance plans offered through the New York State of Health (NYSoH) Marketplace and to assist with enrollment into public insurance programs and qualified health plans.

We can assist anyone in the State of New York, but we are based in Western New York, and we focus on residents of Erie, Niagara, Wyoming, Genesee, Orleans and Chautauqua counties.

Call us to complete your insurance enrollment & renewals

To speak with a LIVE Navigator, please call:
Erie County: 716-847-0650
Niagara County: 716-284-8831
Wyoming/Orleans/Genesee Counties: 585-343-5450
Chautauqua County: 716-525-6083
Email: [email protected]
If you are located outside of these counties and in New York State, please feel free to contact any number above to speak with a Navigator.

Important Renewal Information

Every year, people enrolled in Medicaid Managed Care, Child Health Plus and Essential Plan plans must renew their health coverage. During the COVID-19 Public Health Emergency (PHE), NYSoH has been automatically renewing coverage for people in those plans. People will need to renew their health insurance soon so call us to make sure your information is up to date so you don’t miss anything.

Stay Up to Date with Your Health Care

It’s important for you to be ready to renew your health insurance coverage. Remember to:
• Make sure your NYSoH account is up to date with your current mailing address, phone number, and email address, call us we can help. If you enrolled in health insurance through your Local Department of Social Services (DSS), you will need to contact them directly.
• If you enrolled through NYSoH, you could get text alerts from them by texting START to 1-866-988-0327. NYSoH will text you when it’s time to renew and then you can reach out to one of our Navigators for assistance.

Quick Links

NYSOH Marketplace At-A-Glance cards

Plans and Cost Estimator


45 Main Street
Batavia, NY 14020
(Tel) 585.343.5450
(Fax) 585.343.5503
Serving Orleans, Genesee and Wyoming Counties


237 Main Street, Ste. 400
Buffalo, NY 14203
(Tel) 716.847.0650
(Fax) 716.847.0227
(TDD) 716.847.1322
Serving Erie County


225 Old Falls Street 3rd Floor
Niagara Falls, NY 14302
(Tel) 716.284.8831
(Fax) 716.284.8040
Serving Niagara County


135 Main Street, 2nd Floor
Lockport, NY 14094
(Tel) 716.201.0046
(Fax) 716.201.0091
Serving Niagara County

NLS will not provide legal advice over the internet. The information on this website is not legal advice. Legal advice is dependent upon the specific circumstances of each situation. Also, the law may vary from State to State, so that some information in this website may not be correct for your jurisdiction. Finally, the information contained in this website is not guaranteed to be up to date. Therefore, the information contained in this website cannot replace the advice of competent legal counsel licensed in your state.